Some buyers still miss identifying defective ones even after they have purchased an air tool. Discover how to check the quality of your air tools here!...
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Standard delivery for the following products will take between 2-7 business days depending on your geographical location:
For products that are not mentioned above, delivery days will depend on the courier you selected. Following gives you the estimated delivery days for each courier:
Please note that seasonality and other factors related to courier and shipment might affect the delivery time of your order.
In the rare event that you received an incorrect or damaged/defective product, please let us know immediately so we can process a replacement as quickly as possible at no additional expense and no questions asked at all.
Please do not attempt to assemble or use a damaged product to avoid any accident and make sure to put the product in its original packaging upon return.
Here at Pro Air Tools, we ensure that we are providing the best quality products from trusted manufacturers and brands in the commercial cleaning industry. Thus, we stand behind all our products and quality control 100 percent.
In the event that the product/s you ordered from us did not meet your expectations, we will gladly offer you our 30 Days Satisfaction Guarantee Request-no questions asked and no restocking fee!
If within 30 days from your purchase, you are not fully satisfied with any of the products, you may request any of the following:
Proof of purchase from Pro Air Tools is required for all return, refund and exchange requests. We also require anyone who wishes to return a product or request a refund to fill up our Return/Refund Form for us to get the details necessary for carrying out the process. Once we were able to process your return/refund request, we will notify you via email or via phone call, whichever method you prefer to be reached, once your refund is credited to your credit card or original payment method that you used upon ordering.
With regards to product exchange, please note that we only accept this type of request if the product delivered to you is defective or damaged. If a customer opts to request for product exchange with “change of mind” as the reason, we will need to ask him/her to return the product in its original packaging (the product should not be used or installed in any manner), with all the expenses shouldered by the customer to our office address at 103 Edwin Pl. Asheville, N.C 28801.
We understand that change of mind happens from time to time. Thus, if you want to cancel an order, our customer supports will assist you.
If you wish to request for cancellation, you may contact us at info@proairtools.com as soon as possible for us to assist you with your concern. If your order has not been shipped yet, we will process your order cancellation and refund the amount you paid. But, once your order has been shipped, we will process your order cancellation request and refund when we get to receive the product back to our warehouse. Please also note that we process and ship orders the next day.
All our products are covered with one (1) year warranty from the date of purchase. This warranty applies only to items having a manufacturer's defect. Nature of defect is solely the discretion and verdict of the company's technical department. Defects arising from CUSTOMER MISUSE and FORCE MAJEURE automatically revoke the product warranty.
April 21, 2022
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